Last updated: 15 October 2026.
Who is responsible for your information?
CNO ADVISORY LIMITED is responsible for personal information submitted through this website. Contact service@cnoadvisory.com or write to Constable Court, 62 Dene Street, Dorking, Surrey, United Kingdom, RH4 2DP.
Information we collect
The consultation request form collects your name, email address, selected service and enquiry. You may also provide your organisation, telephone number and timing preferences. Please do not submit sensitive personal information or confidential documents.
Why we use it
We use your details to consider and handle your enquiry, communicate with you and maintain a record of its processing. Depending on the context, this is necessary to take steps at your request before entering into a contract, or for our legitimate interest in handling business enquiries. The privacy acknowledgement is not marketing consent. We do not use this form to subscribe you to marketing.
Storage and access
Requests are stored in the website database and are accessible only to authorised administrators. The website does not send automatic request emails. Our hosting infrastructure processes information to operate and secure the site. We do not publish enquiries or sell personal information.
How long information is kept
Website request records and processing notes are removed after 180 days. Short-lived security records used to limit repeated submissions expire after one hour. Server access logs are retained for up to 30 days. Backups may retain deleted records for up to 14 further days before rotation. A separate record may be required if a service is subsequently agreed or a legal obligation applies.
Your rights
Subject to applicable data protection law, you may request access, correction, deletion, restriction or portability of your information, or object to certain processing. Contact service@cnoadvisory.com. We may need to verify your identity before acting on a request. You may raise a concern with the UK Information Commissioner’s Office at ico.org.uk.
Website storage
See our Cookie information for the essential browser storage used by this website.